At Enigma IT Consulting LLC, we deeply value client relationships and are committed to delivering professional, transparent, and results-driven digital services. This policy outlines how we proactively avoid misunderstandings, handle concerns, and ensure a smooth client experience before, during, and after each project engagement.
1. Transparent Pre-Project Communication
Before starting any service:
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Clients receive a detailed proposal or scope of work, including timelines, deliverables, pricing, and expectations.
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All clients are required to review and accept our Terms of Service, Refund Policy, and this Dispute Policy prior to project initiation.
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We clearly outline any limitations, technical considerations, or third-party dependencies before a project is confirmed.
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Written approval is required before we begin work to ensure alignment and protect both parties.
2. Secure Payments & Confirmation
All payments are processed securely through our invoicing or online payment system. Clients receive:
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A formal invoice or receipt with transaction details.
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Email confirmation summarizing the selected service, cost, and timeline.
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A secure payment reference ID for future inquiries.
Support is available at info@enigmaitconsulting.com for any payment-related concerns.
3. Project Workflow & Documentation
To ensure full transparency and accountability throughout the project:
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Clients receive regular progress updates, previews, or milestone reports (depending on the service).
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All change requests, approvals, and discussions are documented via email or project management tools.
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Upon completion, clients are asked to confirm satisfaction with deliverables in writing.
This structured approach minimizes the risk of miscommunication and ensures mutual understanding at every step.
4. Dispute Prevention & Communication
To prevent disputes and ensure mutual trust:
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We maintain open, professional communication throughout the entire project lifecycle.
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Clients are encouraged to raise concerns immediately via email or project channels.
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Feedback is actively addressed during the process, not just at project completion.
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We aim to resolve any service concerns within 24–48 business hours of being notified.
5. Refund & Cancellation Policy
Refunds are evaluated on a case-by-case basis and are governed by our official Refund Policy. Key points include:
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Full refund: If the client cancels the project before work begins.
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Partial refund: If only partial services were rendered or timelines were adjusted mutually.
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No refund: Once a service has been completed, delivered, and approved by the client.
Refund terms are always clearly communicated before any work begins.
6. Dispute Resolution Procedure
If a dispute is raised via a payment processor or financial institution:
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We provide supporting documentation including invoices, project briefs, communication logs, and approval records.
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We work directly with the payment processor to ensure a fair and efficient resolution.
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When appropriate, we may contact the client directly to resolve the issue amicably and professionally.
7. Continuous Improvement Commitment
Client feedback is a core part of our improvement process. We continuously refine our workflows, communication practices, and quality control based on real client experiences.
If you ever have concerns, suggestions, or feedback, please don’t hesitate to reach out.
Email: info@enigmaitconsulting.com