At Enigma IT Consulting LLC, we strive to ensure client satisfaction with every service we deliver. Since our services are custom and digital in nature, our refund policy is outlined below to clarify eligibility and terms.
1. General Policy
Due to the time, planning, and resources involved in our services, we do not offer full refunds once a project has begun. However, partial refunds or credits may be considered under specific conditions outlined below.
2. Eligibility for Refunds
A refund may be considered if:
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The project has not yet started (100% refund).
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The client cancels within 3 days of payment and no work has been initiated.
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There is a clear failure to deliver as per agreed scope and no reasonable resolution has been offered.
3. Non-Refundable Situations
We do not offer refunds in the following cases:
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Change of mind after work has started
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Delays caused by lack of client communication or approvals
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Custom services delivered as agreed upon
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Digital marketing results not meeting expectations due to variables outside our control (e.g., market conditions, algorithm changes, etc.)
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Third-party costs (e.g., domain names, hosting, plugins, ad spend, etc.)
4. Refund Process
To request a refund, please email us at info@enigmaitconsulting.com with:
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Your full name
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Service purchased
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Date of payment
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Reason for refund request
We will respond within 5–7 business days. Approved refunds will be processed within 10 business days via the original payment method.
5. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank or payment method. If it’s still missing, contact us at info@enigmaitconsulting.com and we’ll assist you further.
6. Changes to This Policy
Enigma IT Consulting LLC reserves the right to modify this Refund Policy at any time. Updates will be posted on this page with a revised effective date.
7. Contact Us
For questions related to this policy, reach out to: info@enigmaitconsulting.com